Refund policy

Return & Refund Policy

Effective Date: January 1, 2026

At OakMuse, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

30-Day Free Returns

You may request a return within 30 days of receiving your order.

We proudly offer FREE returns for eligible products worldwide.

Eligibility

Items must:

  • Be returned within 30 days of delivery
  • Be in original condition
  • Include all accessories and packaging
  • Not show excessive damage caused by misuse

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance items marked Final Sale
  • Products intentionally damaged by customers
  • Items returned after 30 days

Damaged or Incorrect Orders

Please contact us within 7 days of delivery if:

  • Your item arrives damaged
  • You receive the wrong product
  • Your package is missing parts

Please include:

  • Order number
  • Photos of the item
  • Photos of the shipping box

We'll arrange a replacement or full refund at no additional cost.

Refund Process

After your returned package has been inspected and approved, refunds will be issued to your original payment method.

Processing time:

  • Inspection: 2–5 business days
  • Refund issued: 3–10 business days depending on your payment provider

Shipping charges (if any) are also refunded when the return is due to our error.

Exchanges

If you'd like a different product, please contact us and we'll gladly help arrange an exchange.

Return Instructions

To initiate a return, contact:

Email: support@oakmuse.online

Phone: (604) 809-6530

Please do not send products back without contacting us first.